Refund policy

At ZERO F***S GIVEN, we stand by the quality of everything we make. If something’s off, we’ll fix it - no drama, no confusion. Here’s how we handle returns, exchanges, refunds, and partial COD orders.

1. Eligibility for Returns and Exchanges

Timeframe:
Requests must be initiated within 30 days from the date of delivery.

Conditions:
Items must be:

  • Unused, unwashed, and in their original condition.
  • Returned with intact tags and original packaging.

For Prepaid Orders:

  • Both returns and exchanges are accepted freely, subject to quality checks and product availability.
  • Refunds are processed directly to the original payment method once the returned item passes inspection.

For Cash-on-Delivery (COD) / Partial COD Orders:

  • Returns: Not accepted, unless the item has a verified manufacturing or quality defect from ZFG’s side.
    • Approved defective returns will receive a ZFG Gift Card (valid for 60 days) for the refund amount.
  • Exchanges: COD customers can request exchanges freely for size or variant issues, subject to availability.

ZFG reserves the right to deny any return or exchange if the product fails quality checks or does not meet the above conditions.

2. How to Initiate a Return or Exchange

Reach out via email (support@zerofsgiven.in), WhatsApp, or Instagram within 30 days of delivery.

Share your Order ID and clear photos of the product and packaging to help us verify and process your request quickly.

💬 We don’t have a direct exchange button yet — just raise a return request and drop a comment with the size or product you want instead. We’ll take it from there and make the swap happen.

3. Refund Policy

  • Prepaid Orders: Refunds are processed to the original payment method within 7-10 business days after the returned item passes inspection.
  • COD Orders: Refunds (for approved manufacturing defects only) are issued via a ZFG Gift Card valid for 60 days.

4. Partial COD Policy

We offer Partial Cash on Delivery (COD) as a secure payment option for customers who prefer paying part in advance.

How it works:

  • Customers pay a minimum advance of ₹200 (the value may increase depending on order total).
  • The remaining amount is payable in cash upon delivery.

Refunds & Adjustments:

  • The advance is adjusted toward the total order value upon successful delivery.
  • If the customer refuses delivery or the parcel is returned to us (RTO):
    • ZFG will deduct two-way shipping costs incurred.
    • The remaining balance (if any) will be issued as a ZFG Gift Card, valid for 60 days from issue date.
  • If ZFG is unable to ship the order or the product goes out of stock, the advance will be fully refunded to the original payment method within 7–10 business days.

5. Rejection / Failed Delivery Policy

We understand life happens, but here’s how we handle failed deliveries and rejections fairly:

  • Courier partners attempt delivery up to two times and may contact you for coordination.
  • Please ensure your contact number and address are accurate and reachable.

If delivery fails due to the customer being unreachable, address incomplete, or order refused:

  • The order will be marked as Rejected / RTO (Returned to Origin).
  • Any Partial COD advance paid will be adjusted for shipping costs, and the remaining amount (if applicable) will be issued as a ZFG Gift Card valid for 60 days.
  • Repeated failed deliveries or refusals may result in COD being disabled for future orders.

If you wish to reschedule delivery, please contact us before dispatch or coordinate directly with the courier when prompted.

6. Shipping for Returns and Exchanges

  • Return Shipping Fees: Customers will bear the cost of return shipping, which will be deducted from the refund.
  • Exchange Shipping: Applicable charges (if any) will be communicated during the exchange process.
  • Self-Shipping: If pickup isn’t available, customers can self-ship to the address provided. In such cases, no additional exchange fees apply.

7. Non-Returnable Items

  • Products bought during sales or promotions are not eligible for returns or exchanges.
  • Once introduced, hygiene-related items (such as socks, innerwear, etc.) are not eligible for return or exchange.

8. Reporting Damages or Defects

If your product arrives damaged or defective, report it within 72 hours of delivery.

Provide clear photos of the product and packaging via email, WhatsApp, or Instagram. Verified issues will be resolved according to the applicable refund or exchange process.

9. Processing Timelines

Return or exchange requests are typically processed within 7–10 business days after receiving the product. Customers are updated at each stage of the process.

10. Customer Responsibility

We encourage all customers to carefully check size charts, descriptions, and product details before placing an order.

ZFG is not liable for delays or refund errors caused by incorrect contact or banking information shared by the customer.

11. International Orders

This policy currently applies to orders placed within India. Separate terms will be introduced for international orders upon expansion.

Contact Us

For any queries or assistance, reach us at:
Email: info@zerofsgiven.in
WhatsApp: +91 7208 760 059
Instagram: @zerofsgiven.in